Grievance Redressal Policy

Last updated: April 2026

Credlyne is committed to fair, transparent, and timely resolution of customer grievances.

1. Level 1 — Customer support

Email support@credlyne.com or in-app chat. Acknowledged within 24 hours; resolved within 7 working days.

2. Level 2 — Nodal officer

If unresolved, escalate to grievance@credlyne.com. Resolved within 21 working days from initial complaint.

3. Level 3 — Partner NBFC grievance cell

Each loan KFS lists the lending NBFC's grievance cell. They follow the same 30-day SLA.

4. Level 4 — RBI Ombudsman

If unresolved within 30 days, escalate to RBI Integrated Ombudsman Scheme at cms.rbi.org.in or 14448 (toll free).

Prototype notice: These legal templates are placeholder drafts for the v1 prototype. Replace with counsel-reviewed text before any production use.